Is it OK for the Boss to say sorry.
Should the boss say sorry to employees for making mistakes or wrong assumptions. Absolutely – Nobody is perfect. If you run a business and you like all human beings forget to do something, forget to address that email or phone call that ends up being a problem one of your employees picks up, or you just happen to make an assumption that isn’t correct – should you apologies openly and honestly ? and in front of others if they are present ?.
Those 3 powerful letters will do a number of things. Firstly, it sets a great workplace culture and you will get a huge amount of respect for it. It doesn’t matter how big or small the issue is, a genuine apology sets the tone in your workplace that ist OK to say sorry and be forgiven. It also sets an example for the rest of your team to apologies to their co-workers or customers for missing the expected mark. People will always forgive you for those silly little things and for the boss, who does make mistakes as well to ask for forgiveness really sets the tone.
If people make the same mistake over and over again, and apologies every time, they are recognising this, and people will feel genuinely compelled to help them until they get on top of it. On the other hand, for a boss to make mistakes, refuse to admit it and never apologies will always end up setting higher tension and more angst in the workplace, leading to lower staff moral and less harmonious workplace culture. It starts from the top. Show them that you are the boss, you are still human and you are prepared to apologies for any inconvenience caused. Happiness, honesty, compassion and harmony are infectious in any workplace.